Terms and Conditions

BotWise Solutions provides bespoke AI receptionist integration, prompt engineering, system configuration, hosting, and ongoing technical maintenance (“Services”).

Setup Fee: A one-time, non-refundable onboarding fee of $2,500 USD is due prior to the commencement of any development or integration work.

Monthly Maintenance Fee: An ongoing service and maintenance fee of $500 USD per month, billed recurringly in advance each billing cycle.

Failure to process monthly maintenance fees on time may result in immediate suspension or termination of the AI receptionist system.

All fees paid to BotWise Solutions—including the $2,500 Setup Fee and any $500 Monthly Maintenance Fees—are strictly non-refundable.

Due to the immediate allocation of digital resources, telephony setup, custom conversational programming, and bespoke engineering required for each deployment, you acknowledge and agree that no refunds, chargebacks, or credits will be issued under any circumstances, either in whole or in part, once payment has been made.

Right to Cancel: You may cancel your monthly maintenance subscription at any time.

Notice Requirement: You must provide written notice of cancellation at least one (1) week (7 calendar days) prior to your next recurring billing date.

Delivery Method: Cancellation requests must be sent exclusively by email to: zed@botwisesolutions.com

Cancellations submitted through any other channel (including phone, messaging apps, or social media) are invalid and will not be processed.

Effect of Cancellation: Upon timely receipt of your email notice, recurring billing will stop for subsequent cycles. Your AI receptionist service will remain active until the end of the current paid billing period, after which it will be permanently deactivated.

The Client agrees to promptly provide all necessary business information, phone access, and materials needed to configure the system. The Client is solely responsible for ensuring that their use of the AI receptionist complies with all applicable local, national, and international laws, regulations, and industry-specific compliance rules.

Generative AI technologies operate on probabilistic data models. While BotWise Solutions builds and tunes systems to industry standards, we do not warrant that the AI receptionist will be error-free or uninterrupted. To the maximum extent permitted by law, BotWise Solutions shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including loss of profits, missed calls, lost revenue, or operational downtime arising from the use of the service.

By paying any invoice, completing a checkout, or otherwise engaging our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.