Privacy Policy

We collect information directly from you and automatically through the operation of our Services:

• Client Account Information: Contact person name, business name, business address, email address, phone number, and billing information.
• Service Configuration Data: Business operating hours, FAQs, call handling rules, appointment booking links, and integration credentials required to set up your AI receptionist.
• Telephony & Call Data: Call logs, caller phone numbers, timestamps, duration, audio recordings, transcripts, and information provided by callers during interactions with the AI receptionist.
• Technical & Usage Data: IP address, browser type, device information, and interactions on our website.

We use the collected information solely for business and operational purposes, including:

• Designing, training, deploying, and maintaining your custom AI receptionist.
• Facilitating call routing, message taking, and automated appointment scheduling.
• Processing invoices and recurring subscription payments.
• Providing technical support, bug fixes, and service improvements.
• Communicating updates, service alerts, and administrative notices.
• Following up on orders started on our website: we save the details you enter at checkout, and if you don't complete payment we may contact you about your order. We only send marketing emails if you tick the box agreeing to them, and you can unsubscribe at any time.
• Complying with applicable legal obligations and preventing fraudulent use.

To deliver the Services, BotWise Solutions works with trusted third-party service providers (subprocessors), including:

• Telephony Providers: Carrier and telecom infrastructure providers to route inbound/outbound calls.
• AI Model Providers: Cloud-based large language model and voice synthesis infrastructure to process conversations in real time.
• Hosting & Payment Processors: Secure cloud hosting, database platforms, and merchant payment gateways.

We do not sell, rent, or trade your personal information or your callers' data to third parties for marketing purposes.

The Client acts as the data controller for any information collected from callers interacting with the Client's AI receptionist. The Client is solely responsible for:

• Ensuring compliance with all applicable call recording, wiretapping, and data privacy laws in their jurisdiction.
• Providing necessary notices or obtaining consent from callers before or during call recording/transcription, if required by law.

• Security Measures: We implement reasonable commercial, technical, and organizational measures to safeguard data against unauthorized access, loss, or misuse.
• Data Retention: We retain account and call data only for as long as necessary to fulfill the operational purposes outlined in this policy, manage your ongoing subscription, or comply with statutory retention requirements. Upon account cancellation, Client data is removed or anonymized in accordance with our standard decommissioning schedule.

Depending on your jurisdiction, you may have the right to access, correct, update, or request the deletion of your personal information held by us.

To exercise these rights, please contact: zed@botwisesolutions.com

We may update this Privacy Policy from time to time to reflect operational, technological, or legal changes. Updates will be posted directly to this page with an updated "Last Updated" date.

For questions, concerns, or requests regarding this Privacy Policy, please email: zed@botwisesolutions.com